Privacy Policy

Rizaku collects information from and about users of our Services, which includes:

Information You Provide to Us

The information we collect on or through our Services may include:

• Personal information: Name, email address, password and other information you provide with your account, such as your gender, mobile phone number, date of birth, and preferences. This may also include your profile picture that will be displayed as part of your account profile.
• Your content: Information you provide through our Services, including content you create, share, or store within the app, preferences, settings, and other information in your account profile.
• Your activities: How you use our Services, which features you use, and your interactions with the Services.
• Your communications: Communications between you and other users through our Services, your participation in surveys or feedback requests, your correspondence with our customer service, and communications exchanged through our platform.
• Your transactional information: If you make purchases or subscriptions through our Services, we may collect and store information to process your requests, including your phone number, email, billing information and payment card information.

Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in:

• Service Usage & Activity Data: Details about your interactions with our Services, such as features used, content interactions, usage patterns, error logs, timestamps, and other communication data generated while using the Services.
• Device & Connection Information: Data about the computer, mobile device, or other equipment used to access our Services, including IP address, device type, operating system, browser type and version, unique device identifiers, mobile network information, device settings, and connection type and speed.
• Cookies and Other Electronic Tools: We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, and other similar technologies to collect and store information regarding your use of the Services. This is to store your preferences and settings, enhance your experience, perform research and analytics, track your use of our Services, and assist with security and administrative functions.

By using our Services with your browser set to accept cookies, you are consenting to our use of cookies. For more information, please refer to our Cookie Policy or contact us.

Information from Third Parties

We may also obtain information about you from third-party sources, including:

• Third-Party Account Authentication: If you choose to log in using a third-party service (such as Google, Apple, or Facebook), you authorize us to collect, store, and use information that you permit that third-party service to share with us.
• Other Third Parties: We may obtain information from business partners, marketing and advertising partners, data enrichment services, analytics providers, and publicly available sources.

We may combine information obtained from third-party sources with the information we collect directly from you or automatically through your use of our Services.

We primarily collect your data to provide you the Services that you opt for. We use the information we collect from and about you for a variety of purposes, including to:

• Core Service Delivery & Operations: Administer our Services, process and complete your transactions, respond to your queries and complaints, provide you with customer support, and notify you about changes to our platform and Services.
• Platform Maintenance, Security & Compliance: Diagnose technical problems, detect and prevent fraud, abuse of promotional activities, and violation of our terms of service, carry out our obligations and enforce our rights, and comply with legal requirements and obligations.
• Service Improvement, Personalization & Research: Understand our users to improve the content and features of our Service, personalize your experience, generate reports, conduct data analysis, and research user base and usage patterns.
• Marketing, Advertising & Promotions: Send you communications that we determine may be of interest to you regarding our services or promotions, subject to your preferences and applicable law.
• Analytics and Advertising: Better understand your use of the Services using analytics tools. We may use third-party web analytics on our Services to evaluate users' use of the Services.
• Advanced Processing: We may anonymize and/or de-identify information collected from you. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy. We may utilize artificial intelligence (AI) tools and technologies to process Personal Data to enhance our services, improve user experience, and ensure security and integrity of our operations.

We do not sell your personal data to third parties. Your data is used solely to provide and improve our services, subject to the sharing practices described in this policy.

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

All data is encrypted both in transit and at rest using end-to-end encryption protocols. Our privacy-first design ensures that your intimate moments remain private and secure. The third party service providers providing payment gateway and payment processing services are validated as compliant with the payment card industry standard (PCI compliant service providers).

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.

You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your Rizaku accounts with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions.

Under applicable data protection laws, including GDPR and the Indian Digital Personal Data Protection Act (DPDP Act), you have the right to:

• Access: Request access to your personal data
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data
• Objection: Object to or restrict processing of your data
• Data Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent at any time, where processing is based on consent

Account Deletion: If you would like to permanently delete your account, please contact us using the contact information provided below. We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. Once you have requested deletion of the data associated with your account, we will not be able to restore your account or any of its associated data to you.

Limitations: Your rights regarding your personal information may be limited, subject to the law of your jurisdiction, particularly: (i) if your requests are abusive or unreasonably excessive, (ii) where the rights or safety of another person or persons would be encroached upon, or (iii) if the information you request relates to existing or anticipated legal proceedings between you and us, or providing access would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

To exercise these rights, please contact us at info@rizaku.com

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data, subject to any legal obligations to retain certain information. Copies and backups of your personal information may continue to remain in our backup storage used for recovery in case of contingencies, as well as for enforcing our legal rights and fraud mitigation purposes.

Data Storage: Rizaku may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with Rizaku.

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:

• To Service Providers: We may share your information with third party service providers that we use for a variety of purposes, such as to send you communications, provide push notifications, help us analyze use of our Services, and process payments. Some of our products, Services and databases are hosted by third party hosting services providers.
• To Contractors and Suppliers: To contractors, suppliers, and service providers who are typically bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Legal Purposes: We may share your information when we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible illegal activities or to comply with legal processes. This may involve sharing with law enforcement, government agencies, courts, and/or other organizations.
• To Protect Rights and Safety: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Rizaku, our customers or others, including for fraud protection and credit risk reduction.
• Business Transfers: To an actual or potential buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Rizaku's assets, in which personal information held by Rizaku about users are among the assets transferred.
• With Your Consent: We may additionally share your information with third parties in any other circumstances where we have your consent to do so.

Third-Party Services: Our app may contain links to third-party services or integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. Third-party advertisers and partners accessible via our Services use their own tracking technologies to collect data about your Service usage. Their privacy policies apply to their practices.